avec Mondial Relay® pour la France
If a product received does not give you complete satisfaction, you can of course return it to us.
You have 15 days to make a return to us, from the date of receipt of your package. If you return your package to us within 14 days of receipt, you can choose between an exchange or a credit note. Note that during the holiday season, returns made by Mondial Relay can take 2 to 3 weeks.
Late returns
Your purchase must be returned within 14 days of receiving your order. Late returns will not be considered.
Return acceptance conditions
In general, returned products must be in a perfect state of resale, folded in their original packaging with all possible accessories.
Are there any exceptions?
For hygienic reasons, we will not take back underwear, swimsuits.
In general, and in accordance with the law, we ask our customers to return their items to us in conditions that allow us to put them back on sale.
To make a return in good conditions:
How to make a return ?
The return procedure is as follows:
Check that your products are not affected by exceptions to the possibilities of return.
Contact us using the contact form indicating your order number, surname, first name, the products you wish to return and the reasons for your return.
Therefore, we will send you a return form by email with all the instructions to follow to make your return.
livraison gratuite en point relais avec Mondial Relay
Paiement sécurisé
Livraison gratuite en point relais avec Mondial Relay
Paiement sécurisé